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What Guests Want to Know

Published on June 7, 2018 by pdlbeach

A Simple FAQ For Our Current and Future Guests.

 

Booking & Cancellation

Q: How do I book with PDL Beach Properties?
A: Contact Joyce Jones by phone, email or contact form on the website to discuss any of our 11 Emerald Isle Vacation Rentals.

Q: How old do I need to be to reserve a home?
A: In order to reserve one of our vacation homes everyone who is traveling must be at least 25 years old or accompanied by a parent or legal guardian.

Q: Do infants count toward the maximum occupancy?
A: Generally, children under the age of 2 do not count toward the maximum occupancy.

Q: Can I bring my dog along?
A: Dogs are allowed in all of our homes. Prior to bringing your dog, you must check with the Property Manager and pay the required one-time pet fee per pet. There is no limit as to how many furry friends you can bring but the fee is charged per pet. We do not allow cats at this time.

Q: What is the difference between HomeAway/VRBO and your site?
A: VRBO/HomeAway are advertising sites. We are the property management company that manages everything from marketing to maintenance and housekeeping. We advertise on VRBO and other sites to get our homes the most visibility.

Q: What is PDL Beach Properties’ cancellation policy?
A: A sixty (60) day notice is required for cancellations.  Cancellations that are made more than sixty (60) days prior to the arrival date will not incur a penalty.  Cancellations or changes that result in a shortened stay, that are made within sixty (60) days of the arrival date, forfeit the full advance payment and damage/reservation deposit.  Cancellation or early departure does not warrant any refund of rent or deposit.

Q: Do you have any homes without a three-night minimum stay?
A: Most of our homes have at least a three-night minimum stay during the Off-season. Over the peak season, we only allow weekly rentals from Saturday to Saturday.

Q: Do you take partial payments or must I pay in full upon booking?
A: For All Reservations, a $500 refundable damage deposit is due upon booking with signed contract. Half of the rental fee is due 60 days after the contract is signed and the entire balance is due 14 days before the start date of your reservation.

Q: Do you allow weddings in your homes?
A: Some of our homes do allow weddings with the Property Manager’s approval. Depending on the home, there may be additional fees, parking restrictions and guest count maximums. Please call us for more details.

Q: How can I modify my reservation, and are there any fees associated with that?
A: Please call us at 919-753-5751 to help you modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it.

Q: Do you have monthly rates for your homes?
A: Yes. Please call us for more details on a specific rental property.

Q: Would I need to sign a rental contract for renting a vacation rental?
A: By booking a reservation, guests acknowledge and agree to abide by PDL Beach Properties’s rental policies. Some of our homes will require you to sign a reservation contract agreeing to policies that are specific to that home. We ask that you review and sign the contract and return it to us via email.

Q: How do I go about booking a vacation as a gift for a friend?
A: You can book and pay for a reservation for another person. However, you must ensure that the name and all contact information listed on the reservation, including the email address, are for the person that will be staying in the home.

Q: What is the difference between a hotel and a vacation rental?
A: All of our vacation rentals are owned by private home-owners and can be preferable to hotels for a number of reasons. They are typically more comfortable, offer kitchens for preparing meals and are more accommodating to those traveling with children and/or pets. Vacation rentals also offer a wider variety of accommodations which enables them to fit any vacation need or group size.

Q: How do I pay for a reservation?
A: We accept the following credit cards: Visa, Mastercard, Discover, American Express.

 

Features & Amenities

Q: Do you supply anything for the pool?

A: Yes, at most locations there are extra towels and some pool toys to play with. We also have corn hole sets at many of our Emerald Isle rentals. Be sure to ask about specific locations when booking.

Q: Do I need to bring any kitchen supplies?

A: No, all of our vacation rentals have fully stocked kitchens: dishes, cups, pots, pans, cooking utensils, eating utensils, coffee makers (some locations have Keurigs), bottle openers, and much more.

Q: Is smoking allowed in the home?
A: Smoking is prohibited on the rented premises.

Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped with all the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.

Q: What other items can I expect to find in the home? 
A: Please see the features and amenities section of the home listing. PDL Beach Properties will have a few items to get you started, including a small amount of toilet paper, paper towels, trash bags, laundry detergent, dishwashing liquid, dishwasher pacs/pods, and dish brushes. If there is something specific that you require, please make sure you bring it with you. This is ONLY a small supply so you will need to bring extra. PDL Beach Properties does not provide extra supplies.

Q: What cable package does the home have? Will we be able to watch the game?
A: Each rental property will have a different cable vs streaming option. Please ask about a specific rental property you are interested in.

Q: If I want to order a movie or a game can I do so and have it charged to my credit card on file?
A: Our homes generally do not provide any sort of pay-per-view service.

 

Location & Access

Q: How do I obtain the keys?
A: We will e-mail check-in instructions 7 days prior to your stay including driving directions and the code to the lockbox or electronic deadbolt.

Q: The lockbox only has one set of keys. Can we get another set?
A: We prefer the keys stay in the lockbox so that each member of your party can access the home at any time. This will eliminate the need for multiple key sets. It also prevents the keys from getting lost.

 

Housekeeping & Maintenance

Q: Can I not pay the cleaning fee if I clean the home myself, rather than using your cleaning services?
A: No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates.

Q: We’ve run out of toilet paper. Can you bring us some more?
A: PDL Beach Properties provides a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some with you. We will not bring you extra supplies.

Q: We can’t get the fireplace/internet/TV/etc. working. Are there instructions in the house?
A: You should have received an email from us with check-in instructions that include a list of instructions specific to your location. However, if no instructions are found or if you need further assistance please contact us at 919-753-5751.

Q: I am allergic to pet dander and other smells, but I want to stay in a pet-friendly home. Is there any way to ensure that I won’t be bothered by them for my stay?
A: All our homes are thoroughly cleaned after each stay. However, we are unable to guarantee that you will not have a reaction to a home that has been regularly occupied by pets.

 

Check-in & Check-out

Q: Do I have to check in by a certain time?
A: Check-in is at 3 PM or 4 PM depending on the rental and guests can arrive any time after. There are some cases when early check-in is available. If that is the case, we will email you to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check-in request prior to the day of check-in due to our cleaning schedules.

Q: What are the check-out procedures?
A: Check-out is at 10 AM or 11 AM depending on the rental. A per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.

Q: Do you allow early check-ins?
A: An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We will email you if an early check-in is available.

Q: Can I get a late checkout?
A: Late check-out is available if we do not have another reservation that night. There is a fee (plus taxes) associated. The fee varies from house to house. We can tell you if a late check-out is available three days before check-in.

 

After your stay

Q: What is your lost and found policy?
A: We will return your lost item to you if you call us within two weeks of your departure date. Any items not claimed within two weeks will be donated to a local charity.

Category: FAQ

2 thoughts on “What Guests Want to Know

  • on June 7, 2018

    Thank you for the helpful information! Can’t wait to visit Emerald Isle again soon!

    Reply
    • pdlbeach
      on June 7, 2018

      You’re welcome Karen! It was a pleasure having you stay with us this Summer!

      Reply

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